Terms of Sale
ARTICLE 1: SUBJECT
The present terms aim to define the sales conditions between Calvados Online (hereafter referred to as
“We”, or “Us”) and any person visiting or making a purchase via www.calvadosonline.com website (hereafter
referred to as “You”), from the order to the services, payment and delivery.
The general terms of sale are made available to all internet users on the www.calvadosonline.com website
(hereafter referred to as the “Site”). These general sales terms may be modified at anytime, but the terms
applicable are those enforced on the site on the date your order is placed.
ARTICLE 2: PRIOR INFORMATION
You acknowledge having had prior notification of the conditions applicable to the sale as defined here-
below; from that moment, You agree to abide by them entirely.
All our details are accessible on every page of the Site under “CONTACT”. Any advice, written exchange or
claim will be made by mail or by email to the addresses indicated.
ARTICLE 3: SALE AND CONSUMPTION OF ALCOHOLIC BEVERAGES
Excessive drinking is dangerous for the health; alcoholic beverages should be consumed with moderation.
You recognise that the sale of alcoholic beverages to minors is forbidden, and You undertake not to place
an order for this type of product, if You do not have the legal age authorised to do so in your country of
residence. We could in no way see our responsibility engaged if an underage customer were to disregard
ARTICLE 4: ORDER
The simple fact of placing an order on our Site constitutes an electronic signature, which has the same value
between us as a handwritten signature.
Confirming the order
All the information regarding the order will be confirmed by email. It will confirm that your order has been
received and payment accepted. It will also confirm details of the address of delivery, the items ordered and
You will later receive an email once your order has been shipped.
Please note, that once an order is placed it is irrevocable, subject to the application of the revocation
period described below.
ARTICLE 5: PRICES
Prices are quoted in Euros, all taxes included, but do not include shipping costs.
In the case of orders sent to countries outside France, You are the importer of the product(s) concerned.
For all products shipped outside the European Union, customs and excise taxes, as well as other local taxes
may be due. These taxes are not our responsibility and are not billed by Us. It is up to You to declare the
goods to the authorities concerned and pay the taxes in your country. We have no control over these taxes
and we cannot estimate them, since customs and excise taxes vary greatly from one country to another.
Please contact your local customs office for further information.
Applicable taxes, such as VAT, are calculated on the day of the order. Any changes in the rate will be
automatically applied to the price of the products in the online shop.
We reserve the right to modify our prices at any time, but the products will be invoiced at the price in force
at the time the order is received. The sums paid can never be considered to be deposits or part payments.
ARTICLE 6: PAYMENT
To pay for your order, You can choose one of the payment methods offered once you’ve confirmed your
order, that is: Paypal, credit or debit card (via Paypal) or bank transfer.
You guarantee Us that You fulfil the necessary requirements to use the method of payment You have chosen
while validating your order. We reserve the right to invoice the bank commissions and charges related to the
payment received. Unless otherwise stipulated by prior agreement, invoices are payable upon receipt,
without discount and as soon as the goods are available.
We reserve the right to suspend the processing and shipping of an order in the case of a credit card refusal,
or in the case of non payment. We also reserve the right to reject an order if a previous one is not totally or
partially paid or if a payment litigation is still pending.
ARTICLE 7: DELIVERY
All our products are shipped via the French postal service. Within Metropolitan France, We use “Colissimo”
with tracking. Outside France, We use “International Colissimo” with tracking.
Delivery time is 2 days within France, 3 to 5 days within Europe and 5 to 10 days for the rest of the world.
These times are given with no guarantee, We decline any responsibility in case of delays.
Delivery terms and conditions
The products are shipped to the address You provided when you placed your order; You must ensure it is
correct. All returned orders due to an incorrect or incomplete address will be reshipped at your cost.
The French postal service is reliable but as with all shipping companies, a delay may occur or a parcel may
get lost in transit. If case you note a longer than expected delivery time, We ask You to contact us by email
with your order number so that We can contact the French postal service and open an investigation. In most
cases, the parcel is found and immediately redirected to your address. If the parcel is not found, We will
ship You the same order again at our cost. If the product(s) You had ordered are no longer available at the
time, we will refund your order completely.
Delivery problems due to the carrier
Any delivery irregularity (parcel bumped, product damaged or missing) must be indicated on the delivery
note together with your signature. At the same time, You must also send Us an email with your order number
and, if possible, a picture showing the irregularity.
If any of the product received does not correspond to what You had ordered, You must send us a claim by
email within 2 days after receiving the parcel. We will then send You all the details for returning the product
(s) back to Us. Once the product(s) are received in our office, We will refund you all shipping costs involved
except if the product(s) do(es) not correspond to the initial claim or if we notice any damage.
ARTICLE 8: PRODUCT GUARANTEE
In accordance with article 4 of decree n°78-464 from March 24th 1978, We are obliged to guarantee You
against all hidden defects of the product sold.
ARTICLE 9: ORDER WITHDRAL POLICY
You have the right to return your order within a period of seven working days from the date of delivery, at
your own cost, if You are not satisfied with the product(s) We sold you. This period runs from the day the
parcel was delivered to you. If this period expires on a Saturday, a Sunday, a bank holiday or any other non-
working day, it will be extended to the following working day. You must contact us by email before returning
the product(s) to us.
We shall only accept products returned to Us intact, in their original packaging and in perfect condition.
Any products returned spoilt or whose original packaging has been deteriorated will be neither exchanged
This right to withdraw your order will be honoured without any penalty except for the returning shipping
costs. If You choose to return your order, You have the right to either ask for a refund of your order or for
an exchange. If an exchange is chosen, the reshipment will be at your own cost.
ARTICLE 10: LIABILITY
We deny any liability for any inconvenience or damages due to using Internet, namely in the event of an
interruption of the system, for any outside interference, downloaded viruses or damages caused to the
computer or to the software, caused by You or derived from visiting our site.
Our liability only extends to having to advise You how to use the information We make available to persons
visiting our website. Although We have taken every precaution to ensure the reliability of the information
contained on this Website, We deny any liability resulting from errors, omissions, or as a result of whatever
use that could be made from this information. Namely, the use of hypertext links may lead You to other
websites, over which We have no control.
ARTICLE 11: INTELLECTUAL PROPERTY
We grant You licence to access our website, limited to your own personal use. You are under no condition
authorised to download or modify all, or any part of this Website without our written authorisation. This
licence under no condition allows You to use this website or its content for any sale’s or commercial
transactions whatsoever (listed products, descriptions, prices, downloading or copy the information on
behalf of another, use the data, software, sound effects, graphic designs, pictures, texts, photos, tools).
This website or any part of this website must on no account be reproduced, copied, sold or used for
commercial reasons without our prior, written permission.
You are forbidden to use any techniques able to copy a brand, a logo or any other information (namely
pictures, texts, visuals) belonging to Us without our prior written permission. You are forbidden to use meta
tags or any other “hidden” script containing our name, our brand or those of our group without our prior
written agreement. All non authorised use will put an immediate end to the licence We have granted You.
We authorise You on a non exclusive and revocable basis, to create a hypertext link aiming at our website
homepage, on condition that this link cannot be to our detriment or to that of any companies of our group
or to any of our products, or any of our services; neither have cause for deceit, forgery or be taken
pejoratively. We deny all liability whatsoever due to this hypertext link and the content of your site.
Any use in your link of our logo, our brand or our graphics requires our written authorisation.
ARTICLE 12: COMMENTS, CRITICISMS, COMMUNICATION AND OTHER TEXTS
You can send Us your criticisms, your comments or other messages. We submit suggestions, ideas and other
information, as long as the content is not illegal, obscene, abusive, menacing, defamatory, libellous or
contravening the rights of intellectual property or prejudicial to a third party and is not or does not contain
a computer virus; political militancy, commercial canvassing, mass mailing or letter chains or any other form
of “spam”. You are not to use a false e-mail address, usurp the identity of another person or entity, neither
lie on the origin of the text. We reserve the right at our entire discretion, to remove or modify any content
namely for technical reasons (insufficient storage capacity, virus, legibility of the webpage) or legal reasons
(wording of a defamatory, untrue, racist, obscene or justifying crimes against humanity.) The reasons
mentioned above are simply examples and are by no means exhaustive.
If You send Us content, and unless otherwise stipulated by Us, You will accept to grant Us as well as the
companies of our group all non exclusive free rights, and this for the legal duration of the copyright to use,
reproduce, modify, adapt, publish, translate, distribute, sublicense, and to display the content worldwide on
all media. You grant Us as well as to the companies of our group and our sub-licensees the right to use the
name You have communicated to Us in the transmission of the content. You relinquish the right to be
identified as the author of the content. You accept to take the necessary steps to enhance the rights You
have granted Us, namely by complying with our demands.
You declare and guarantee that You are the owner or have the necessary rights on the content that You
transmit to Us; that at the date of its transmission (i) the content is exact and true, (ii) the use of the
content does not contravene any of our policies and will not be damaging to any third party (i.e that the
content is not defamatory). You accept to compensate Us in the case of a legal action brought against Us by
a third party when this action is due to, or has any link with the content that You have transmitted to Us.
ARTICLE 13: PROTECTING THE DATA
We undertake to protect your personal data. All personal data We received will be treated with the strictest
confidenciality in compliance with our protection policy on personal data.
In accordance with the law from January 6th 1978, You have the right of access your data and the right to
change it. This right can be applied by mail or by email from the contact page.
ARTICLE 14: DISPUTES
In the event of one of the clauses of the present contract being null and void, either due to a change in
legislation, in regulation, or by a justice decision, this would have no effect whatsoever on the validity of the
present general terms of sale.
In case of a dispute, You should first contact Us to try to obtain an amicable agreement. Failing this, the
only commercial courts are those of Caen (France).
ARTICLE 15: DURATION
The present terms apply for the whole duration of our online services.
ARTICLE 16: PROOFS
The computerized records stored in our data systems and our partners’ data systems with reasonable
security conditions will be considered as proofs of transactions, orders and payments between the parties.
ARTICLE 17: STORING AND ARCHIVING OF TRANSACTIONS
The storing of orders and invoices is performed on reliable and durable mediums in order to provide an
accurate and long-lasting copy in compliance with article 1348 of the civil code.
All bottles and antiques are shipped in secured
boxes, no risk of breakage. WE UNCONDITIONALLY
GUARANTEE EVERY DELIVERY. In the very unlikely
event that a bottle gets lost, we will replace it
immediately or refund your money in full.
|We take credit cards, debit cards and bank
transfers. We can also take payments over phone,
email or fax thanks to our virtual terminal secured
and managed by PayPal. See all details after
validating your shopping cart.